FAQ

For assistance, email us at service@elwoodclothing.com. To ensure the fastest response, please avoid sending multiple emails about the same issue, as this may move your inquiry to the end of the queue. We aim to respond within 24 hours, though it may take longer during busy periods or the holiday season. Thank you for your patience!

Standard Delivery
A flat rate of $8.95 is charged on all domestic orders under $100, but FREE on all US Domestic orders of $100 or more.

International Delivery
Shipping fees are calculated at checkout based on the location.

Checkout+ is an optional add-on available at checkout that provides both free return shipping and package protection for your order.

If you opt into Checkout+, you can return any item in your order for a refund at no additional cost. If you choose not to purchase Checkout+, you can still return your items, but you’ll be responsible for the cost of the return shipping label.

Checkout+ is not available outside of the U.S. and Canada.

We are unable to accommodate free exchanges or returns on international orders (excluding Canada with Checkout+). If you’d like to start a return for an international order, please email us at service@elwoodclothing.com.

We ship directly to most international countries. Per local laws, all import taxes, duties, and VAT will be calculated at checkout.

Domestic Shipping
Orders shipping within the United States take 3-5 business days to process, and 2-7 business days for delivery (total 7-12 days from ordering). Please note that we do not ship orders out on weekends.

International Shipping
Elwood now ships to over 150 countries via our international partner, OpenBorder. Transit times begin once your order has been processed, which typically takes 5 business days. During high-volume periods, processing times may take a bit longer.

International orders can take to 3-21 business days to arrive depending on the country and shipping speed. If you have any questions, please reach out to us at service@elwoodclothing.com.

Duties and Taxes
Elwood ships internationally via OpenBorder. Duties, customs fees, taxes, and VAT (where applicable) are calculated and collected at checkout—no additional charges upon delivery.

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If tracking indicates that your order has been delivered, we are not liable for your undelivered/stolen or lost claims. You have the option to opt-in to Checkout+ for package protection and/or request a required signature upon delivery of your package in the notes section in your shopping cart.

Our garments go through a unique dyeing process to achieve our signature vintage look. We often use garment-washed fabrics that are designed to naturally fade over time for a worn-in look and feel. Because of this, they can be a bit more delicate – so following the steps below will help keep them looking their best.

Care Instructions:

• Wash cold on a gentle cycle
• Lay flat, hang to dry, or tumble dry low
• Wash separately from other items to avoid color transfer
• Never wash colored clothes with whites
• Avoid bleach, stain removers, and laundry pods or sheets
• Use a gentle liquid or powder detergent
• Add detergent to the dispenser or to the water – avoid applying the detergent directly on the garment
• For stains, we recommend wetting the stain with cold water, treat with a mild liquid detergent or dish soap, gently rub, rinse area with cold water, and then wash as recommended above

We gladly accept returns within 30 days of delivery. Returns for store credit are free. Exchanges on U.S. orders are free (up to two per order). Refunds are issued to the original form of payment. Orders placed with store credit can only be returned for store credit. Orders with Checkout+ can return any item for a refund, exchange, or store credit for free (only applicable to the U.S. and Canada). For U.S. & Canada returns without Checkout+, the cost of the shipping label will be deducted from the refund. We are unable to accommodate free exchanges or returns on international orders (excluding Canada with Checkout+). If you’d like to start a return for an international order, please email us at service@elwoodclothing.com.

Returned merchandise must be unworn, unwashed, undamaged, unaltered, and returned with the original tags still attached. Items must be free of stains, odors, pet hair, makeup, deodorant marks, or any other signs of wear or use. All items and components included with the original purchase must be returned.

All returns are inspected before they are approved and processed. Please allow up to five business days after your return is delivered to our return facility for inspection and processing. Processing may take longer during peak periods. Once an approved refund has been issued, your bank or payment provider may require additional time to post the funds to your account.

Refunds, exchanges, and store credit will only be issued for eligible items that are actually received and approved during inspection. We reserve the right to deny a return, in whole or in part, if an item is missing from the return, is not the item originally purchased, or is returned worn, washed, altered, incomplete, damaged through use, or otherwise outside the conditions stated in this policy. If a return is denied, we will notify you, and the merchandise may be sent back to you at your expense.

These return-condition requirements do not limit any rights you may have if an item arrived damaged, defective, or incorrect. Please contact service@elwoodclothing.com as soon as possible if there is an issue with your order.

Vintage pieces and “last chance” items are final sale and cannot be returned or exchanged.

We are not responsible for orders that are lost or misdelivered because an incorrect shipping address was provided. Once an order has been placed, it cannot be modified.

We may refuse a return, exchange, refund, or store-credit request where we reasonably determine that the request involves fraudulent, abusive, unlawful, or other manipulative behavior.

You can start a return or exchange in our returns portal. Simply enter your email or zip code, and order number or tracking number associated with your purchase to initiate the return. For exchanges, follow the steps and select a new item for exchange. Each customer is eligible for two free exchanges per order.

We gladly accept returns within 30 days of delivery. Returns for store credit are free. Exchanges on U.S. orders are free (up to two per order). Refunds are issued to the original form of payment. Orders placed with store credit can only be returned for store credit. Orders with Checkout+ can return any item for a refund, exchange, or store credit for free (only applicable to the U.S. and Canada). For U.S. & Canada returns without Checkout+, the cost of the shipping label will be deducted from the refund. We are unable to accommodate free exchanges or returns on international orders (excluding Canada with Checkout+). If you’d like to start a return for an international order, please email us at service@elwoodclothing.com.

Please note that returned merchandise must be unworn, undamaged, unwashed, and have the original tags still intact. Vintage pieces and ‘last chance’ items are final sale and cannot be returned or exchanged.

We may refuse any request for an exchange or refund if, in our sole discretion, we suspect fraudulent, abusive, unlawful, or other manipulative behavior.

Once you initiate your return through our returns portal, you’ll receive step-by-step instructions on how to download a return shipping label which will also be sent to your email.

If possible, please ship your return in its original packaging to protect it from damages during transit. If you no longer have the original packaging, it’s not a problem. Please ship your return in your own packaging or materials provided by your local courier. The original tags must be intact to be eligible for a return.

Returns for store credit are free. Exchanges on U.S. orders are free (up to two per order). Refunds are issued to the original form of payment. Orders placed with store credit can only be returned for store credit. Orders with Checkout+ can return any item for a refund, exchange, or store credit for free (only applicable to the U.S. and Canada). For U.S. & Canada returns without Checkout+, the cost of the shipping label will be deducted from the refund. We are unable to accommodate free exchanges or returns on international orders (excluding Canada with Checkout+). If you’d like to start a return for an international order, please email us at service@elwoodclothing.com.

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here.

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

We are unable to combine discount codes.

Yes! You can purchase a gift card here.

Join the Elwood Country Club, our VIP rewards program, for exclusive early access to shop our biggest drops. Members will receive an early access password via email and SMS the prior night at 6PM PT. Just make sure you are opted into our email and SMS lists in order to receive the password.

The Elwood Country Club is our VIP loyalty program, created as a way to give a little back to our biggest supporters & most loyal customers. Join the club (for free) and get rewarded every time you shop. Plus receive early access to our biggest collections, exclusive giveaways, and other members-only perks. To join, just create a customer account.

Anyone can join — simply sign up now for free! All existing account holders are automatically enrolled.

How do I earn points?

You can earn 5 points for every dollar spent, plus additional points on a variety of activities. To see all the ways you can earn points, check the ‘Earn Points’ section on the loyalty page.

What do different point statuses mean?

• Approved: Ready to use for rewards.
• Pending: Your points are awaiting verification. Typical for recent purchases and referrals.
• Cancelled: Not added to your account, for example when a purchase is cancelled.

Do the purchases I made previous to joining the loyalty program transfer over?

We cannot retroactively grant points for purchases made prior to joining our loyalty program. You will earn points on any purchases made after you've joined! 

When will I be able to use my points earned after making a purchase?

The approval period for your loyalty points is 31 days. After this period, the points will be released for you to use.

How do I redeem my points?

Once you’re logged into your account, go to the “Rewards” section of the loyalty page. If you have enough points, you can exchange them for rewards.

Do my points ever expire?

Yes, your points will expire after 6 months of continuous inactivity. If you do not purchase for 6 months, your total points balance will expire. To keep your points, you just need to make another purchase and the clock will reset.

Will my tier status expire?

Your tier status will be evaluated every year, since your last tier movement. If you have spent enough in your previous year to stay in your tier, you will stay for another 12 months. If you have no spent enough to retain your tier level, you will drop down to the tier dictated by your previous spend.